Customer Service Complaints: Go Long

Picture it, my counter, any day. There I am peacefully folding clothes…clothes from my brand, when a customer walks up silently and simply throws a garment on the counter (not of my brand), and stares.

I imagine the feelings bubbling through my veins is what the Hulk goes through when transitioning from Bruce Banner; unbridled range and an overwhelmed urge to smashing. Needless to say, you wouldn’t like me when I’m angry.

I don’t know what annoys me more; the complete disregard of the work I was doing, the belief that it is my responsibility to act as a check-out (I’m only paid by one brand, so technically it is not my problem) or the assumption that I am a servant that doesn’t even warrant a basic greeting like, fucked if I know, “Hello”.

I don’t know what these people are thinking? Lets run through the logic of it all shall we…

Oh look; it’s a sales assistant standing at a counter…I want to buy this garment. Golly gosh, what luck! Now, instead of saying “Hi, Can I just grab this?” I’ll simply throw it at the staff member and give a bovine stare and wait.

Well THAT makes sense…

Instead of letting Hulk overtake me I like to fight stupidity with stupidity.

“Hi…did you need a hand with something?”

With much annoyance the customer responds, “um, yes, this garment (holding up whatever they threw)”

“Oh, sorry, I didn’t understand throwing something at the counter meant you wanted it. I’m so sorry.”

I’m not sure if it’s pity for my perceived stupidity or an insane ability on some customers’ part to hold their tongues, I have never gotten into a brawl over this…yet.

I will cut this rant short and finish with a simple plea; next time you walk into a department store and there is a staff member doing something, please do not approach them with your arm back ready to lodge your selections at them. Stop and think.

In most department stores a majority of employees are hired and paid by only one brand…lobbing a pair of undies on a mid-fold jumper will really piss off someone that has nothing to do with jocks.

Simply approach the counter and say, “Hi, can I just buy these?”

Chances are the reaction will be equally as pleasant…and won’t involve me diving over the counter whilst turning green.

Hulk out.