Showing posts with label How To.... Show all posts
Showing posts with label How To.... Show all posts

Friday, June 24, 2011

How to...navigate a dress code


…navigate a dress code

There seems to be nothing more confusing than a dress code.

I don’t understand what it is; each one has a clear definition of what it entails. Yet at every occasion I go to that has a dress code, there seems to be somebody that clearly didn’t read the invite.

Monday, June 6, 2011

How to...deal with people that do not listen


...deal with people that do not listen

Sometimes I feel like I am speaking to a brick wall at work.

I don’t know if it is the fact I’m not telling a customer what they want to hear, or the fact they think I am lying to them, but every day I find myself repeating what I am saying because customers just do not listen.

Thursday, May 26, 2011

How to…get the attention of staff (according to staff)

On Tuesday I walked you through some of my least favourite ways that customers have tried to get my attention.

Today, I will talk you through what I believe to be the most successful way of getting attention, and service.

Walk up to the sales assistant and say…

Tuesday, May 24, 2011

How to…get the attention of staff (according to customers)


There are a lot of things that I complain about when it comes to customer service, to the point where I had to start a column dedicated to it. There is one thing however, that day in, day out manages to surprise and enrage me…

The ways in which customer find it appropriate to get your attention.

This is an issue that is so close to my heart that I thought it best dealt with by way of a two part how to session. Today I will run you through the most annoying ways that a customer believes you should get a staff member’s attention.

Tuesday, April 26, 2011

How to...get rid of charity workers by being Patsy Stone


Let me start by saying, I’m not a complete and utter heartless jerk. I’ve donated blood, I sign petitions, I give money to the homeless and in general support any charity that asks for my help. I do, however, have my limits.

On either side of the intersection of Adelaide and Edward Streets in Brisbane…every day, are two charity workers with collection tins. Good location for that sort of thing, it is probably the busiest intersection in the CBD. Each day it is the same people collecting money, however each day, the charity is different. I know it probably shouldn’t, but this sets of alarm bells in my head.

Can these two women really be working for all these charities? The answer is probably yes and that isn’t my real issue with them; the issue is that they never remember me giving money and then ask me to donate when I am walking back five minutes later.

You see, on one side of this intersection is the beginning of Queen Street wall (where I work) and the other side is home to my favourite coffee shop (or my very own non-alcoholic Cheers), Sugar and Spice. I cross this intersection a minimum of six times a day and each time they BOTH ask me for money resulting in 11 ways I have to explain that I already donated this morning and deal with a sceptical “sure you did “ expression from them. It makes me quite anxious.

One Sunday afternoon I was watching Ab Fab and drinking wine, when the episode where Patsy does makeovers on a morning show came on. Whilst being interviewed Patsy is absolutely useless and can only respond with “cheers”, “yeah, thanks, cheers” or “yeah, yeah right” leaving the interviewer with nowhere to take the discussion. It was at this point I realised that this technique could possibly work with my charity workers.

The next day waiting for the lights to change to green before crossing the road to start my week of retail hell, I was approached to give money for the charity of the day. I gave some coin, thinking it better for my karma if I give before potentially being a massive wank-face later in the day. About two hours later, I approached the intersection for my mid-morning coffee…

“Would you like to help…”

All I could hear was my heart beating between my ears, “yeah, yeah no cheers”.

“Oh, ok”, she responded, I think ready to collect my money.

“Cheers”.

“Would you like to…”

Shit, this is getting insanely awkward, “yeah, thanks, cheers”.

She stared.

“Yeah, yeah, right”. At that point the light turned green…thank god, as that was getting awkward.

Whilst standing waiting for my coffee I tried to think of a way I could go back without having to walk past her…guilt had gotten to me. Anyone who knows Brisbane would know it would be quite difficult and out of the way to avoid going back past the intersection (anyone who knows me would know I’m too lazy to bother going out of the way), so I had to bite the bullet.

As I approached the corner where the other lady stood to collect I was nervous, do I repeat the Patsy theory or just give a simple no? Fate shined upon me as the light turned green. I was now caught in the slipstream of people hurtling towards the charity worker I had just spoken too. She looked at me, smiled, and asked someone else. Success! The Patsy Stone way of dealing with life had worked. There was only one thing I could do to celebrate. I approached her, put my change in the collection tin and say, “yeah, no cheers”.

She was still confused.

Saturday, April 23, 2011

How to...deal with one-worded questions






A single word does not a question make. So why do customers feel it is appropriate to say a word, team it with a quizzical look and expect to find what they want? It is the bane of my existence.

Yes, it may be petty for me to get annoyed by this, but it is my belief that as English is not an inflection language this behaviour is inexcusable. If I were working in a Spanish department store, I’d understand. It’s all about inflection. A word would suffice. Los trajes? Yeah, down the end of this aisle. I can deal with that. But if another person walks up to me and says “shoes” I may resort to violence (or more likely, go on a vitriolic rant on their complete lack of knowledge of the English language).

So as I’ve explained, it annoys me…a whole lot. But last Boxing Day I came up with the perfect solution! People of all service industries rejoice!

Word. Association.

Let me take you back. It was mid-afternoon on Boxing Day and as a retail worker I felt like I had been raped and pillaged. A man walked up to the counter, gave me an earnest look and said “shoes”. I looked at him; half pissed off, half humoured and thought this is it. My response? Feet. He stared at me. Socks? He continued to stare. Oh, sorry, we aren’t playing word association? I’m so sorry shoes are just down the end of the corridor. His response? No I’m sorry, I should have made it clear I was looking for shoes. Now at this point, I felt like a jerk…but it worked (and he seemed too nice to have noticed my jerk ways) and has numerous more times.

What is the moral of the story? If you are going shopping and ask the employees a question, at least put in the effort to string together a sentence, I don’t even care if the syntax is appalling.

How would / do you deal with one worded questions?